CRMBD ltd to help call center setup

Vacancies Few weeks back I received an email from Bilal Uddinn who is an IT professional working in Computer Sciences Corporation, Lockheed Martin, Orlando, FL, USA. He asked me if there are consultancy firms in Bangladesh especially on call center. Then I searched and found many consulting firms are in Dhaka but no one specializes on call center. Recently Bangladesh Telecommunication Regulatory Commission-BTRC has awarded many licenses to establish call center. There are investors too. But there is a huge lack in producing agents and necessary human resources. Te set up call center one needs manpower, technology and clear concept about it. There are consultancy firms in other countries that provide solutions to industries. It could be IT, Mechanical, financial etc. CRMBD Ltd I kept an eye on this matter. Recently I found a firm resided in Dhanmondi that provides call center consultancy. They are very much passionate on call center prospect in Bangladesh. “Customer Relationship Management Bangladesh-CRMBD is an A-Z one stop total call center consultancy firm”, said Anika Imam, CEO, CRMBD. She said that they provide technical solution, help to setup call center, training to sustain as call center service provider and training to increase entire efficiency of an organization. “ Call center business will uplift our standard of life and develop our economy. But the concept of call center is not clear to investors”-said Anika. More than 500 licenses were awarded and the response regarding this is very positive. We are now organizing free workshops to create awareness and to clear the concept, she added. Customer Relationship Management-CRM is an USA based consultancy firm and Customer Relationship Management Bangladesh-CRMBD is it’s sister concern. CRMBD specializes in all aspects of Call Center and Telecommunications Consulting. It works with top management to develop plans that align operational practices with corporate vision - combining business savvy and technical acumen to provide the very best in strategic planning, assessment, and operational improvement services. 4 brains put together Anika Imam, APPLE COMPUTERS, Inc.USA, Mustafa Hussain, EAST WEST UNIVERSITY, Sohel Ameer, INTEL CORPORATION, USA, Rifat Reza Joyee, MICROSOFT R&D, USA are the main pillars of the organization. Anika Imam works as Chief Executive Officer-CEO and Mustafa Hussain as Chief Technology Officer-CTO. CRMBD’s goal is to stand by their clients and to provide quality solution and support. Training for agents

CRMBD Ltd provides web based training to call center agents. They used digital speech processing software to adjust vocal style. Trainings are interactive. CEO Anika Imam herself conducts the sessions and there are visiting trainers from USA. “ Bangladeshi organizations hire foreigners, especially Indians to train their employees at a higher cost. Why our business houses do not give Bangladeshi citizens who have enough quality to work as trainer?”, asked Anika Imam. To make a success story in Call Center business Bangladesh needs visionary people. Investment or government policy is not everything. We have to produce skill manpower that is capable of working in Call Center, which is not an easy task. CRMBD Ltd is here and country needs more initiatives from private sector so that Call Center business can grab the opportunities and can sustain in competitive markets.

>> Short profile of Anika Imam Call Center Specialist and Corporate Trainer, USA Founder and Chief Executive Officer of CRM Ltd, Anika Imam is also an acclaimed Call Center consultant and recognized industry visionary. Anika offers a refreshing and sometimes challenging philosophy to positioning the Call Center as the true lifeline of the enterprise - believing that vision, brand, leadership, and execution combine to deliver a powerful customer experience. Anika has emerged as one of the most sought-after experts and consulting partner in the field of Call and Support Center working with the world’s top customer-focused companies. She has broad experience in conducting assessments of call center and customer service enterprises for multiple locations. Provided recommendations for reduction in staff and consolidation of several locations while improving back-office processing and “localized” customer service and response. She developed and managed contact center leadership workshops such as Camp Call Center, an intensive, interactive two-day seminar/workshop to give center managers t he knowledge to evaluate their center’s performance as it relates to the corporation’s strategies and drivers, focusing on customer satisfaction and agent excellence. Instructed how to develop performance measures, provide quality service, determine training needs, and motivate agents. Prior to being a Consultant, Anika worked as a Sr. Manager in Operations and Customer Applications at Apple Computers, Inc. where, she architected strategic policies for Apple Sales Call Center, Help Desk and technology initiatives that have supported organizational growth, increased staff productivity, and improved operating margins while achieving customer satisfaction goals. Simply put, Anika will deliver results. She brings wit, energy, and a wide breadth of experience to all engagements - and in the process, untangles complex problems by challenging business leaders to rethink their view of the Call Center world. She holds a BSc in Management Information Systems from California State University, San Francisco; she is also a Certified Apple Corporate Trainer, Certified Project Management Professional and a Member of the International Customer Management Institute (ICMI).

>> Short profile of Mustafa M Hussain Co- Founder and Chief Technology Officer of CRM, Ltd., Mustafa brings his expertise in implementing technology solution and led multi-vendor teams in designing and implementing technology integration solutions for self-service and multi-channel contact by diverse groups of customers (Telco, VRU, Software, CTI, IVR, Networking, Internet, IP Telephony, E Learning ) resulting in annual savings. He is also an Assistant Professor in Telecommunication Engineering at East West University. He led solution implementation teams creating Customer Relationship Management (CRM) solutions for clients Grameen Phone. Aktel, RanksTel, WorldTel, Fresnel Wireless,UK, Nera Networks, Norway and Nortel Networks, Canada. He holds MSc. in Telecommunications Engineering Degree from King’s College, London.

Writes -

Mahbub Manik

Dhaka, Bangladesh

http://www.mahbub-manik.blogspot.com

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RanksTel-The local telco brand leader

A telco brand is born in Bangladesh, grows up locally and visions to be international. Yes I am talking about RanksTel-the leading local telco brand. After 90 our government adopted free market economy and as benchmark we always encouraged foreign direct investment in our country. Multinational telco heavy weights like Telenor, Orascom, TM etc invested in our country and created success story. But we have always dreamt that our local brands would rule in our market with quality and also international market. RanksTel came in the market with that vision. Their slogan is to keep our money among us.

RanksTel brand

RanksTel has already created a strong position as a brand in the market and the state of peoples' mind. Now it is the largest PSTN Service provider in the country. The visibility and promotional activities that is branding program of it is much more than other PSTN telco service providers. 'RanksTel' is the brand name of Ranks Telecom Limited and tagline is 'connects us'. There is an emotional slogan of RanksTel that is "Keep country's money in country" (Desher taka deshe rakhun). More than 450 local graduates directly and more than ten thousand people indirectly work with RanksTel. RanksTel presently offers pre paid and post paid telecom services. There are some packages like Agami, Kotha, Gati, Corporate Wireless Phone, SME Business Proceed etc. RanksTel uses popular CDMA technology.

Mobile or PSTN

RanksTel is a Public Switched Telephone Network- PSTN telecom company. That is a fixed phone service provider. But a revolution has already taken place in the mobile telecom sector in our country. So the question is what are the possibilities in PSTN Phon. " RanksTel enjoyed 125% growth in this year, that proves the potentiality of this sector. Mobile phone is a mobility solution and there are some services like PABX, WPABX, VPN, Data, Bandwidth, E-1,Corporate SMS, Call Center Outsourcing etc cannot be provided by mobile phone" said Masrur Nawaz Waiz, Head of Operation, RanksTel. The main issue is telecom service, PSTN is a detail telecom service solution, added Mr. Masrur.

RanksTel -the market leader

The total number of PSTN Phone Subscribers has reached 1294.281 thousand at the end of July 2008 in our country. The PSTN phone subscriber base of all operators goes respectively (in thousand): BTCL 872.409, Ranks Telecom Ltd. 148.468, Telebarta Ltd. 56.424 , Jalalabad Telecom Ltd. 3.948, Onetel Communication Ltd. 38.017, National Telecom Ltd. 35.905, Peoples Telecom Ltd. 44.931 , Westec Ltd. 17.000 Dhaka Telephone Co. Ltd. 54.029 , Sheba Phone Ltd. (ISL) 9.571, S. A. Telecom System Ltd. 13.553, Banglaphone Ltd. 0.026. T and T rebranded as BTCL is the oldest public telecom service provider in our country. RanksTel is a private PSTN telco service provider and number one in private telco industry.

Vision and mission

Visions to connect individuals and businesses through providing excellence service, RanksTel missions to be the prime land phone provider in Bangladesh. The company is aimed to bring the phenomenon of the telecommunication technology at the doorstep of the people at a very competitive price, which is long desired by all the sectors and thus would contribute in the total national development of the country. "We want to reach 3 lack customer base at the end of 2008 and 5 lack customer base at the end of 2009" goals Masrur Nawaz waiz.

RANGS to RanksTel

Ranks Telecom Limited is a member of country's one of the largest business organizations RANGS Group. RanksTel is one of the largest private sector investments in the country with an accumulated investment of BDT 200 cores. Ranks Telecom Limited launched its Wireless Phone Services under the brand name of RanksTel on April 14, 2005 and had first introduced the post -paid service on April 14, 2005 and later introduced pre-paid service on 01 October 2005. Value added service RanksTel established the 24/7 Call Center, introduced value-added services such as SMS, Call Conferencing, Call Waiting, Fax, Internet, Voice Mail service and many other products and service. From the very beginning RanksTel placed emphasis on providing good after-sales services.

The Future

"We want to adopt all new technologies. We want to work intensively on PCO and Internet service in future. We will cover whole country quickly as possible and we will go for new ways to reach our vision", says Masrur.

Writes - Mahbub Manik Dhaka, Bangladesh http://www.mahbub-manik.blogspot.com http://www.worldcomputing.blogspot.com http://www.facebook.com/profile.php?id=510077083 >> Writer is passionate to write on policy,technology and business brand.

Leadership Lab 2

"Will we lift the child in Bangladesh from poverty?" - was one of the statements of the recent extraordinary vocalizations that is known as 'Berlin Speech' of Barack Obama- the presidential super aspirant of United States of America-USA. Barack Obama presented the issue of our poverty before the world, but the query is what is our leaders think? Do they aware about the problem of our country? Bangladesh faces many problems-social, economical, cultural, political etc. The people of this land proved their bravery to establish language, freedom and democracy- that is politically they are apprehensive. Hartal, strike, barricade, destruction had exploited our many strengths, opportunity and priceless times. We are now living in a flat world-where knowledge ocean flows faster than our imagination. Cold war is gone. In this one centric world economic concept rises. Policy is made on economic point of view and politics evolves around economy. As a result our closest neighbor India is now a strategic ally of USA who previously was in Russian block. Bangladesh to exist in this ever changing world needs to develop visionary leaders who will be aware of today's fact. There are little efforts to develop future leaders in our country. Media can help here. Economic Times instigate to talk with some young people who are potential future leader. Our mission is to check their vision about their field and Bangladesh. 'Student politics in the 21st century' is our first theme matter. We believe students are the future of our country. We need to reshape student politics to involve them in the country building work and to unite them to do the best for the country instead of involving them in terrorism, strike and ill activities. At the outset we talked with Shafiul Bari Babu-the General Secretary of country's one of the leading political parties, Bangladesh Nationalist Party-BNP's student wing- Jatitabadi Chatradal-JCD and published the text on August 10, 2008.

On August 19, 2008 Mahbub Manik and Abul Hasan had a café chat with Mahmud Hasan Ripon- the President of country's most ancient student organization Bangladesh Chhatra League-BCL The chat content goes bellow:

“Regular elections of students unions in universities like DUCSU, CUCSU, RUCSU must to excel student politics and develop future leaderships"- Mahmud Hasan Ripon

Chhatra League's ideology We asked Mahmud Hasan Ripon about Chhatra League's ideology. He answered that Chhatra League's ideology is the ideology of Father of the Nation Banga Bandhu Sheikh Mujib's ideology. Our three mottos are Education, Peace and Progress, he added. He said that Bangladesh Chhatra League was established on January 4, 1948 before Awami League (1949). Chhatra League was established to unite all Bengali students to establish their rights and to plant the seed of independence among Bengalese.Chhatra League is the torch bearer of all historic movements in then East Pakistan and Bangladesh. In Language Movement of 1952, Forming Jukta Front in 1954, Education Movement of 1962, Six Points Movement of 1966, 11-points movement in 1969 and in Independence war of 1971- Chhatra League lead. Chhatra League is the premier stake holder of all historic and golden histories of us, stopped Mahmud.

Safe guarding interests of common students It's true that main stream student politics little bit detracted from its main track, said Mahmud. But Bangladesh Chhatra League-BCL always works for the interest of common student. Many historic political movements were started from class room. Unfortunately all autocratic army rulers were against of student politics, they knew students were the main obstacle for their power. Student community is the safe guard of democracy, independence and sovereignty. We need not to go back very far, remember last years' the August's Student Movement. All students and teachers rose against this Care Taker Government, breaking the emergency rule. We observed peaceful programs like silence procession; bear footed procession, inspirational music singing, cartoon display etc against current government. We did not call strike or Hartal. We did not vandalize assets and establishments, he added. We did not put the classes under lock and key. So student politics is not disturbing common students, rather common students are engaging with movements more and more.

On DUCSU

"Regular election of students union in every educational institute like DUCSU, CUCSU is must to solve the common students' problem and thus student politics can be the politics of real students" said Mahmud Hasan Ripon. University authority is responsible for not being organized DUCSU since 1990. It is the responsibility of university authority to unite all to organize the election, he said. DUCSU is the soul and inspiration of student politics. We are doing lifeless politics without DUCSU politics, no inspiration, and no commitment. To solve common students' problems related to residence, dining, library, class room, toilet etc, we have to reactivate DUCSU. DUCSU has specific post like Residence Secretary who could take care the residential problems. Not only DUCSU- all student representative executive committees in each educational institution should run properly. These student bodies can work to solve the problems of students, Thus real students can engage with policy making system and real solution can come. Bangladesh Chhatra League demands DUCSU election early as possible, he said. "I want to tell firmly again that there is no alternative of reactivating of Student Executive Committees in every where" said Mahmud.

As organization

Mahmud Hasan Ripon claimed that Bangladesh Chhatra League is the most organized organization. Central committee is formed every two years and other committees are formed each year. We practice democracy in every level as per we can.

Election or Selection

"For the first time in the history, the present committee of Bangladesh Chhatra League-BCL was formed through election where 2100 councilors voted" said Mahmud. Hasan Mahmud Ripon enjoyed a landslide victory in that election as a President. This credit goes to party President Sheikh Hasina, said Mahmud. She ordered to confirm some issues in election like candidates should be regular student; their age should be under thirty and at last but not the least forming the committee through vote by using transparent ballot box. "I am around twelve year's junior than the President of Chhatra Dal" smilingly said Mahmud. Our committee members are regular student. This is a milestone for students' politics. All should follow this, he argued. Real student should do politics, he demanded.

On Ershad

"The mass revolution against Ershad in 1990 was a necessary and as a consequence of that democracy was established in Bangladesh" said Mahmud. Recently Ershad who was an evil autocratic ruler in the history of Bangladesh and threw from power through mass revolution in 1990 ending a nine year rule- expressed his dream to be a President again. We asked him on this point. Smilingly he avoided the issue. But he said that Ershad is not a national leader, he is a regional leader and his position weakens day by day.

About corruption

In these 19 months one thing is proved that this government t worked against corruption rather they are working against politicians, boldly said Mahmud. All autocrats from Aiyub Khan to Ershad are same. Their first voice was anticorruption and at last they were proved the most corrupted person, he added.

Terrorism, unrest and strike on campuses

Mahmud Hasan Ripon told that his party is always against of terrorism on campuses. The best time for student politics was during Hasina regime (96-01). That time university of Dhaka did not close for a single day, he added. We don't support strike, Hartal, vandalism on campuses. We always support peaceful program on campuses, he said. Today's young student leader will be the future leader of Bangladesh. A good leader cannot grow up in chaotic political situation. A proper democratic environment can ensure a competitive student politics, said Mahmud.

Using technology as a tool

He said that Chhatra League established a Computer Lab in Dhaka University. But recently is not working. We asked him about the database of his party activist, website, online group, publication etc. He said that we have lack in this regard. There is a gap between the techi people and us. Right now there is no peaceful environment. We don't have fixed residence as we have to hide to avoid police harassment, how can we work in these fields, questioned Mahmud. But we have to adopt technology to connect our people, he said. A certain group of people don't think about country, independence and democracy, we have to reach those people said Mahmud.

Present Bangladesh

Bangladesh is passing an uncertain time. National election was supposed to be held two years back but did not held yet. Emergency has been going on since January 11, 2007. War criminals were not punished. Government has no vision and has no concentration on national election rather they are busy with local election. Really this a hard time for democracy. All student organizations have to work unitedly to reinstate democracy without further delay, said Mahmud.

Future Chhatra League

"After arresting party President Sheikh Hasina, Bangladesh Chhatra League brought out processions on campuses breaking emergency rule" said Mahmud. We struggled against price hike, arresting teachers and students. We want to continue to sacrifice for saving independence, democracy and sovereignty of our country.

Future Chhatra League

will be reshaped with the demand of globalized world and information age, he confirmed. Future BangladeshBangladesh Chhatra League- BCL dreams the dream of Father of the Nation Banga Bandhu Sheikh Mujib's that is to build a progressive, happy and developed golden Bangladesh. We are ready to face the challenges of the 21st century. We have to build a technology based Bangladesh. The past golden tradition of student politics is coming back soon

End

It's time for VoIP phony

VoIP is a frequently pronounced and heard term in Bangladesh since January 2007. One may be surprised thinking that Bangladesh progresses in this high technology. But the matter is not like that. The matter is that VoIP business is an illegal business in Bangladesh. Many people were arrested and punished a lot for involving with this business. Their equipments were also destroyed. The scenes were broadcasted and news was published with the high importance in the newspaper. As a result the term emerged here with a negative image. But government and media did not have proper knowledge on VoIP technology. If they have the proper knowledge government could not mix the high tech VoIP activities with the anti corruption drive and media could not broadcast those with the similar leveling them with thieves, corrupts and serious criminals. Good news is that government now conceives a positive image on VoIP. Few months back the activities were illegal one and now it is going to be a legal work. Can't those legal from the beginning? Better late than never, we can hope now that this sector will boost in our country soon and people will get benefits. The development in VoIP is very fast too. VoIP is implemented in mobile phone too. So mobile operators can adopt this technology and can provide the service at the lowest cost.

What is VoIP

The elaboration of VoIP is Voice-over-Internet protocol. Today it is also called as IP telephony, Internet telephony, voice over broadband, broadband telephony and broadband phone. This technology is known as zero one (0/1) technology too. VoIP is a protocol optimized for the transmission of voice through the Internet or other packet-switched networks. VoIP is often used abstractly to refer to the actual transmission of voice (rather than the protocol implementing it). VoIP providers may be viewed as commercial realizations of the experimental Network Voice Protocol (1973) invented for the ARPANET providers.

History

Voice-over-Internet Protocol has been a subject of interest almost since the first computer network. By 1973, voice was being transmitted over the early Internet The technology for transmitting voice conversations over the Internet has been available to end-users since at least the early 1980s. In 1996, a shrink-wrapped software product called VocalTec Internet Phone (release 4) provided VoIP along with extra features such as voice mail and caller ID. However, it did not offer a gateway to the PSTN, so it was only possible to speak to other Vocaltec Internet Phone users. In 1997, Level 3 began development of its first softswitch (a term they invented in 1998); softswitches were designed to replace traditional hardware telephone switches by serving as gateways between telephone networks.

VoIP voyage

VoIP is a technology that is popular all over the world for its cost effectiveness. The poor people of our country can talk at a lower price. For example, if one talks to USA through VoIP he or she can do that with BDT 7 per minute only- much lower than any other system. Here is the strength, beauty and opportunity of the technology. People can connect and communicate with little money and technology. A computer with Internet connection one can talk over any distance. Communication is business. Many countries in the world already have adopted the technology. For example revenue in the total VoIP industry in the US is set to grow by 24.3% in 2008 to $3.19 billion. Subscriber growth will drive revenue in the VoIP sector, with numbers expected to rise by 21.2% in 2008 to 16.6 million. The US's largest VoIP provider is Vonage. The technology is fastly growing in Europe.Huawei a leader in providing next generation telecommunication network solutions for operators around the world has successfully completed commercial technology testing for 'VoIP over HSPA' in Shanghai in conjunction with QUALCOMM Incorporated, a leading developer and innovator of advanced wireless technologies and mobile data solutions. It is the industry's first VoIP service display with an ALL IP end-to-end solution that is based on a commercial chipset and IMS-based system platform High-Speed Packet Access (HSPA) is a mobile data packet technology of Wideband Code Division Multiple Access (WCDMA) that allows mobile phone users to enjoy high-quality, richer voice communications at a low price and is an example of Huawei's end-to-end IP solutions offered over a mobile network. The cost to talk through VoIP technology is much lower than PSTN or traditional phone. Some cost savings are due to utilizing a single network to carry voice and data, especially where users have underused network capacity that can carry VoIP at no additional cost. VoIP-to-VoIP phone calls are sometimes free, while VoIP calls connecting to public switched telephone networks (VoIP-to-PSTN) may have a cost that is borne by the VoIP user.Voice-over-IP systems carry telephony signals as digital audio, typically reduced in data rate using speech data compression techniques, encapsulated in a data-packet stream over IP. There are two types of PSTN-to-VoIP services: Direct inward dialing (DID) and access numbers. DID will connect a caller directly to the VoIP user, while access numbers require the caller to provide an extension number for the called VoIP user.

VoIP as multi tasking

VoIP can facilitate tasks and provide services that may be more difficult to implement or more expensive using the PSTN. Examples include:

Multiple telephone calls

The ability to transmit more than one telephone call over the same broadband connection. This can make VoIP a simple way to add an extra telephone line to a home or office. Conference calling, call forwarding, automatic redial, and caller ID; zero- or near-zero-cost features that traditional telecommunication companies (telcos) normally charge extra for. Secure calls using standardized protocols (such as Secure Real-time Transport Protocol.) Most of the difficulties of creating a secure phone connection over traditional phone lines, like digitizing and digital transmission, are already in place with VoIP. It is only necessary to encrypt and authenticate the existing data stream.

Location independence

Only an Internet connection is needed to get a connection to a VoIP provider. For instance, call center agents using VoIP phones can work from anywhere with a sufficiently fast and stable Internet connection. Integration with other services available over the Internet, including video conversation, message or data file exchange in parallel with the conversation, audio conferencing, managing address books, and passing information about whether others (e.g. friends or colleagues) are available to interested parties. Advanced Telephony features such as call routing, screen pops, and IVR implementations are easier and cheaper to implement and integrate. The fact that the phone call is on the same data network as a user's PC opens a new door to possibilities.

VoIP challenges

The challenges that VoIP faces are Available Bandwidth, Network Latency, Packet Loss, Jitter, Echo, Security, Reliability, in rare cases, decoding of pulse dialing Many VoIP providers do not decode pulse dialing from older phones. ReliabilityConventional phones are connected directly to telephone company phone lines, which in the event of a power failure are kept functioning by backup generators or batteries located at the telephone exchange. However, IP Phones and the IP infrastructure they connect to (routers and servers) typically depend on the availability of electricity or another locally generated power source.Voice travels over the internet in almost the same manner as data does in packets. So when you talk over an IP network your conversation is broken up into small packets. The voice and data packets travel over the same network with a fixed bandwidth. To increase the reliability of VoIP phones the VoIP provider needs to increase dedicated and redundant connectivity via T-1 access and backup DSL, with automatic failover at each location. The company can create a reliable network by reducing the number of single points of failure.

Quality of service

Some broadband connections may have less than desirable quality. Where IP packets are lost or delayed at any point in the network between VoIP users, there will be a momentary drop-out of voice. This is more noticeable in highly congested networks and/or where there are long distances and/or interworking between end points. Technology has improved the reliability and voice quality over time and will continue to improve. VoIP performance as time goes on.It has been suggested to rely on the packetized nature of media in VoIP communications and transmit the stream of packets from the source phone to the destination phone simultaneously across different routes (multi-path routing). In such a way, temporary failures have less impact on the communication quality. In capillary routing it has been suggested to use at the packet level Fountain codes or particularly raptor codes for transmitting extra redundant packets making the communication more reliable.

It's time for VoIP

VoIP is getting popularity all over the glove for its cost effectiveness. Using VoIP technology can benefit Bangladeshi people. Few years back when government did not allow VoIP, many people secretly used VoIP technology, operated business and they were benefited. That proved we have many people who can emerge as an enterprise in this business. Government should open this technology for the people and should monitor and provide guideline to ensure and watch whether common people are getting the real benefit. By providing licenses to few people will create syndicate, they will earn money by controlling cost and people will not be able to talk in the real cost. Hundred and thousands of young people can involve with this business all over the country. Thus they will get job and people of the nook and corner of the country will be really benefited. Thus it can shift the life style to the next level from the level that is enhanced by mobile phone revolution in Bangladesh. Day by day the technology is developing as user friendly. Simple and smart equipments have already invented to use VoIP technology. It's time for VoIP … can we lag behind?

-Wrote by Mahbub Manik

Page Editor

Tech Parley, Brand Jatra and Eduloid of Economic Times